Return Policy

Requirements:

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

Returns must be initiated within 30 days of the delivery date.

Non-Returnable Items:

Please note that sale, promotional discounted, and gift card purchases cannot be returned.

Return Process:

To initiate a return, kindly reach out to us at contact@aluee.com with your Name and Order Number. If your return meets our return guidelines, we'll provide you with a return shipping label along with detailed instructions on the shipment process.

Please note items sent back to us without first requesting a return will not be accepted.

Receive Your Refund: Once your return is received and inspected, we will process your refund within 10 business days. Refunds will be issued to the original method of payment used for the purchase. Please note that it may take some time for the refunded amount to reflect in your account, depending on your financial institution's processing times.

Exchanges:

We do not offer exchanges at this time. If you would like to exchange an item for a different one, simply return the original item for a refund and place a new order for the desired item.